Your Privacy Is Our Priority

1 Scope of Information Collection

When you register, log in, or use our services on 7q77, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — users under 21 years of age cannot register)
• Email address and mobile number
• National ID card or passport documents (for identity verification where applicable)
• Residential address

1.2 Financial Information

• Your preferred payment method (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance and bonus usage records

1.3 Technical Information

• IP address, browser type and version
• Device operating system and screen resolution
• Cookie and local storage data
• Page visits, session duration and click patterns

1.4 Gaming Activity Information

• Play history, bet amounts and outcomes
• Preferred games and session duration
• Bonus claims and usage records

2 Purpose of Information Collection

We collect and use your information for the following legitimate purposes:

• Account Management: Registration, login, identity verification and ensuring account security.
• Financial Transaction Processing: Accurately completing deposit and withdrawal requests. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
• Customer Support: Providing assistance in Bengali via 24/7 live chat and resolving issues.
• Promotions and Bonuses: Informing you about applicable offers, welcome bonuses and VIP rewards.
• Fraud Prevention: Detecting illegal activity, money laundering and multiple accounts by the same user.
• Responsible Gaming: Identifying the risk of gambling addiction and imposing necessary limits.
• Service Improvement: Analysing user experience to further improve the platform.
• Legal Compliance: Retaining records as required to comply with applicable laws and regulations.

3 Sharing Information with Third Parties

7q77 does not sell or rent your personal information. However, in certain circumstances we may share information on a limited basis:

3.1 With Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket and Upay to complete transactions. This information is used solely for transaction verification.

3.2 With Technology Service Providers

Information may be shared on a contractual basis with trusted technology partners for server hosting, cybersecurity, fraud detection and game operations. They are legally bound to keep information confidential.

3.3 For Legal Obligations

We may be required to provide information in compliance with a valid order from a competent court or law enforcement authority. In such cases we will provide only the minimum information necessary.

3.4 In the Event of a Business Transfer

In the event of a merger, acquisition or asset transfer, user information may be transferred to the new authority. In such a case we will notify you in advance.

4 Cookies and Tracking Technologies

The 7q77 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language, currency and preferred games.
• Analytics Cookies: To collect anonymous statistics for understanding platform usage.
• Security Cookies: To detect fraudulent activity and protect your account.

You can disable cookies by changing your browser settings, but this may limit some functionality of the platform.

5 Data Security Measures

7q77 has put in place a number of technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Secure Servers: Our servers are hosted in high-security data centres and regular security audits are conducted.
• Access Controls: Only authorised personnel can access the information they need, and all access is logged.
• Two-Step Verification: An additional verification layer to protect your account.
• Regular Security Audits: Periodic reviews to identify potential vulnerabilities in the system.
• Staff Training: All staff receive regular training on data privacy.

Please bear in mind that 100% security on the internet cannot be guaranteed. Always keep your password and account details confidential, and notify us immediately if you notice any suspicious activity.

6 Data Retention Period

We retain your information only for as long as necessary:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Retained for the period required by applicable legal obligations.
• Financial Transaction Records: Long-term retention applies in accordance with financial regulatory requirements.
• Log Files and Technical Data: Automatically deleted after 90 days as a general rule.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you.

7.2 Right to Rectification

If any information we hold about you is incorrect, you can contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be temporarily restricted.

7.5 Right to Opt Out of Marketing Communications

Contact us or use our settings section at any time to stop receiving promotional emails or messages.

To exercise these rights, email us at: [email protected] or contact us via 24/7 live chat.

8 Protection of Children and Minors

7q77 strictly does not provide services to persons under the age of 21. We do not intentionally collect or process the personal information of any minor.

If we become aware that a minor has registered on our platform, we will immediately close that account and destroy the information collected. If you believe a minor is using our services, please notify us at [email protected].

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that applicable data protection standards are maintained in that country and that all third parties are bound to comply with our privacy policy.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time. For significant changes, we will notify you at your registered email address and update the "Last Updated" date at the top of the page. Continued use of our platform after a new policy takes effect will be considered acceptance of the revised policy.

We encourage you to visit this page regularly so that you stay informed about the latest information.

11 Complaint Resolution

If you have any privacy-related complaints or concerns, please contact us directly in the first instance. We will endeavour to provide a prompt and effective resolution.

• Email: [email protected]
• Live Chat: Bengali support available 24/7
• Response Time: Typically within 24-48 business hours

We take every complaint seriously and remain committed to respecting the privacy of your information.